Question 1

Why do I need health surveillance?

Accepted Answer

Health surveillance is important to identify any early signs of ill health and recognise whether any further action is needed. It may be a legal requirement if employees are exposed to:

Noise
Vibration
Ionising Radiation
Solvents, fumes, dust, biological agents and other substances hazardous to health
Work in compressed air

Question 2

Can an employee just go to their GP?

Accepted Answer

Most GP’s have little or no training in occupational health, and have no knowledge of your workplace. It is essential, and a legal requirement, to have a competent medical occupational health doctor, with a full understanding of the hazards and risks in your business, to advise you.

Question 3

Will my business get more claims if you tell someone they have a problem?

Accepted Answer

Health surveillance should reduce the number of claims as it identifies the employees that are at risk before they develop severe symptoms. It also documents the precautions they need to take to remain healthy at work.

Question 4

Will we get a copy of the health surveillance results? Are they confidential?

Accepted Answer

Each business is provided with a health record for each employee examined. In addition, we keep full clinical records for employees and these are held at a high level of security.

Question 5

Can an employee refuse to attend health surveillance? Is it mandatory?

Accepted Answer

Employees are required to attend health surveillance tests. Refusal to attend without good reason will be in breach of legislation and most probably their contract of employment.

Question 6

Will we be charged per service or per day?

Accepted Answer

We only charge for the services provided. There are no hidden costs.

Question 7

Do you have a cancellation policy?

Accepted Answer

Our cancellation policy is as follows:

Company Health Services books appointments of Occupational Health Advisors and Physicians in advance, with the assumption that these appointments will be kept. We understand that sometimes it is not possible to keep these appointments, however, if this situation arises we ask for notice of cancellation as soon as possible. Late cancellation of an appointment means that Company Health Services cannot deliver the high expectation of customer service it strives for, as another member of the client base could have been seen within the appointed time. This cancellation policy enables our clients to get the best of the services we have to offer.

If an appointment is cancelled with less than 24 hours notice you will be charged the full cost of the scheduled appointment.
If an appointment is cancelled within 48 hours you will be charged a cancellation fee of 50% of the total cost of the scheduled appointment.

FAQ